Shipping Within New Zealand
Flat rate $8.00
Orders are sent via courier, please allow 1-3 working days for delivery within the North Island, 1-5 working days for inter-island delivery and add an extra 2 days for rural delivery.
You will receive an email notification as soon as your order ‘has left the building’.
Australian Standard shipping rate is $20.00. Please allow between 7-21 working days for delivery.
Tracked Australian Shipping rate is $35.00. Please allow between 3-10 working days for delivery.
International Shipping rate to Rest of the World is $35.00. Please allow between 7-21 working days for delivery.
Tracked International Shipping rate to Rest of the World is $50.00. Please allow between 3-10 working days for delivery.
Our flat shipping fees maybe slightly higher than other retailers, because we are committed to using the best recyclable packaging materials that we can.
And we know you love the planet as much as we do.
If for some reason you are not completely satisfied with your order you may return it within the following criteria.
Email us to inform of the reason you’d like to return at firstname.lastname@example.org
This must be done within 21 days of your purchase
The product must be unused and in original, unopened, undamaged and resalable condition.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 5 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 60192, Titirangi 0642, Auckland, New Zealand.
To return your product, you should mail your product to: PO Box 60192, Titirangi, 0642, Auckland, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We take no responsibility for missing incoming deliveries.